dyamic team of Call Centre Agents. This is a full-time on-site role for a Call Center Agent located in Randburg Randburg (Johannesburg). The Call Center Agent will be responsible for providing excellent customer service and offering timely and accurate support. The agent will need to have strong interpersonal skills, computer Organizational and multitasking abilities Experience in a call center or customer service role is a plus
customer call backs to provide an update on the progress of the query
airline reservations systems & handle voice calls in English & German may include some written service levels.
Demanding and time-sensitive call center environment
Requirements
Native level
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations