inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
escalate issues to supervisors. Provide product and service information to customers Matric Must have Call
escalate issues to supervisors. Provide product and service information to customers Matric Must have Call
estate. Provide pro-active, on demand financial service and advice to customers within your allocated customer
estate. Provide pro-active, on demand financial service and advice to customers within your allocated customer
estate. Provide pro-active, on demand financial service and advice to customers within your allocated customer
estate. Provide pro-active, on demand financial service and advice to customers within your allocated customer