in the automotive industry seeks for Customer Service Consultant to join their team Customer complaint and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years
in the automotive industry seeks for Customer Service Consultant to join their team Customer complaint and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
PROFESSIONAL AND INTERPERSONAL
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and written Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence skills - Microsoft Office a must Excellent customer service skills Ability to handle pressure - always remain
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and written Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence skills - Microsoft Office a must Excellent customer service skills Ability to handle pressure - always remain
solutions and aiming to set higher standards in service and societal impact. Emphasising continual growth position is ideal for individuals adept at customer service, focusing on financial management, issue resolution handling financial disputes professionally. Develop training modules and regular coaching sessions to ensure efforts Professional development: engage in ongoing training, remaining current with developments affecting
/ Night Shift from 20h00 TO 05h00 Give Driver Training to drivers/customers on handover of new vehicles vehicles Complete all necessary reports for Driver Training given. Move vehicles between dealership/suppliers/customers
estate. Provide pro-active, on demand financial service and advice to customers within your allocated customer development coach /mentor and on-going learning and training First class technology Matric or equivalent qualification
estate. Provide pro-active, on demand financial service and advice to customers within your allocated customer development coach /mentor and on-going learning and training First class technology Matric or equivalent qualification
development and attendance of key meetings and training which will be during the week. Requirements: Online