automotive industry seeks for Customer Service Consultant to join their team Customer complaint and query handling handling and Customer case management. Building and maintaining relationships with the dealer network. and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years
automotive industry seeks for Customer Service Consultant to join their team Customer complaint and query handling handling and Customer case management. Building and maintaining relationships with the dealer network. and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years
prioritising customer-centric solutions and aiming to set higher standards in service and societal impact balance and sustainability. How you'll role As a customer support specialist at this scaling startup, you you will play a vital role in handling customer interactions and financial transactions. This position position is ideal for individuals adept at customer service, focusing on financial management, issue resolution development. You will be responsible for managing customer inquiries, handling disputes, and enhancing your
accurately check and approve the onboarding of customers for all branches taking into consideration FICA required by the Bank's documented policies and procedures. To provide external customer services to Branches Branches and Customers. Customer on Boarding To review and approve customer opening documentation and capturing that all information is captured accurately on the Bank's operating system FICA policies are strictly enforced times are adhered too Mobile Banking To review and approve digital banking profiles To review and approve
accurately check and approve the onboarding of customers for all branches taking into consideration FICA required by the Bank's documented policies and procedures. To provide external customer services to Branches Branches and Customers. Customer on Boarding To review and approve customer opening documentation and capturing that all information is captured accurately on the Bank's operating system FICA policies are strictly enforced times are adhered too Mobile Banking To review and approve digital banking profiles To review and approve
pride ourselves on delivering exceptional customer service and maintaining strong client relationships according to the rejection reason received from the bank for failed payments or failed debicheck mandates by: Making new payment arrangements. Updating banking details on the system. Calling clients before their experience in a call centre, collections, or customer service role is preferred. Strong communication and
pride ourselves on delivering exceptional customer service and maintaining strong client relationships according to the rejection reason received from the bank for failed payments or failed debicheck mandates by: Making new payment arrangements. Updating banking details on the system. Calling clients before their experience in a call centre, collections, or customer service role is preferred. Strong communication and
prioritising customer-centric solutions and aiming to set higher standards in service and societal impact balance and sustainability. How you'll role As a Customer Support Specialist at this scaling startup, you you will play a vital role in handling customer interactions and financial transactions. This position position is ideal for individuals adept at customer service, focusing on financial management, issue resolution development. You will be responsible for managing customer inquiries, handling disputes, and enhancing your
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stakeholders, negotiate and implement individual service level agreements with various departments.
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broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants handle related queries Share information with customers to build their understanding of products Create time Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 2 years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence