and managing team members effectively. Customer Service: Handling customer complaints and queries professionally and implement customer service policies and procedures Monitor customer service representatives' performance Analyse customer service trends and recommend improvements Train and onboard new customer service representatives customer service representatives' adherence to company policies and procedures Ensure customer service representatives maintain a high level of customer service Prepare and analyse customer service reports Foster an environment
Minimum Requirements : Matric Previous customer service/telephone experience Competencies : Interpersonal orientated Attention to detail Deadline driven Customer service orientation and good telephone manner High stress
Minimum Requirements : Matric Previous customer service/telephone experience Competencies : Interpersonal orientated Attention to detail Deadline driven Customer service orientation and good telephone manner High stress
address and implement improvements on client service given Monitor all feedback Ensure all processes indicators Skills: Proven experience in a customer service or customer relations role, preferably in the automotive Office Suite. Knowledge of automotive products, services, and industry trends. Ability to work in a fast-paced
Company world-class products with excellent customer service Duties: Capture full and complete quotations in
Company world-class products with excellent customer service Duties: Capture full and complete quotations in