and professional development. Training and Support: Comprehensive training programs to ensure your success Assist customers by resolving issues and providing product/service information. Data Entry: Accurately log
and professional development. Training and Support: Comprehensive training programs to ensure your success Assist customers by resolving issues and providing product/service information. Data Entry: Accurately log
customer service trends and recommend improvements Train and onboard new customer service representatives customers Ensuring that customers are satisfied with products or services Following up with clients or customers Technician to repair products Make arrangements for delivery of repaired products Letting customers or or clients know about additional products or services Determining the quickest, most effective ways to concerns Troubleshooting common issues with a product or service Communication around escalated or difficult
and promote our products and services in our Randburg store. Post about our products/services online potential customers Thoroughly understand our products and services to inform potential customers Use positioning ideas Provide feedback to the Marketing and Product departments regarding customers' requests Able complaints Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise Recommend possible products to meet the customers' needs Refer issues and
enhance members' satisfaction. Staff Scheduling and Training: Develop staff schedules to ensure adequate coverage hours and special events. Provide comprehensive training to welcome desk staff, covering procedures, customer
organization specializing in Sales, Marketing, Training & Development and Brand Activations. With
should also be knowledgeable on all aspects of the products, systems and processes. Mentors the team and gives correspondence • Ensure efficiency of service productivity and performance in the contact centre through • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets • Completed Matric (Grade 12)
escalations, and surveys (internal and external) for product and process improvements. Maintain and enhance
escalations, and surveys (internal and external) for product and process improvements. Maintain and enhance
telephone calls. Promote and sell Company world-class products with excellent customer service Duties: Capture ensure the order is credit-released. Send Order to Production Planning All orders are to be buddy-checked and