We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein Purpose Manages and builds a high-performance call centre of CLO's with a clear vision to provide world-class 3. Internal Liaison and Execution (15%) 4. Call Centre Performance Management & Reporting (15%) 5 relationship with each individual who is part of the call centre structure. • Document performance agreements for policies, procedures, and legal requirements . • CALL CENTRE PERFORMANCE MANAGEMENT & REPORTING (10%) •
Matric/ NQF LEVEL 4 Preferably 6-12 months USA call centre experience. For 1 st party collections, it will
experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
consultant level. Processing The following directly centres around which your daily obligations revolve: Authorize payment authorizations Home Loans Customer Contact Centre to assist and improve customer communication, complaints complaints resolution Insurance Customer Contact Centre to provide and assist with advice on any noted
consultant level. Processing The following directly centres around which your daily obligations revolve: Authorize payment authorizations Home Loans Customer Contact Centre to assist and improve customer communication, complaints complaints resolution Insurance Customer Contact Centre to provide and assist with advice on any noted