Customer Services Consultant Job Description
Functional Area company company Customer Services Team Reports to
Customer Services Manager Employment Status commitment to consistently exceed the needs of our customers and partners for a more profitable future. Our Take ownership of the resolution of queries and customer satisfaction by conducting investigations into resolution in order to create measurable levels of customer satisfaction
● Ad Hoc duties that form part
Our client is looking for a Pre-Auth Consultant to deliver cost-effective managed healthcare services
Job Title: Service Providers Practice Consultant
Location: Gauteng
About client is seeking a Service Providers Practice Consultant to join their team on a permanent basis. The
order to achieve member satisfaction Effective Customer Service delivery.To deliver an effective call
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team. Provide comprehensive technical support to customers regarding all company products through various queries and effective troubleshooting to meet customer needs. Meet monthly targets and submit reports paperwork. Exercise discretion when dealing with customers who misuse the service and recommend appropriate service to customers. Complete all tasks at the trade counter to the satisfaction of the customer. Notify any necessary discounting, negative feedback, or customer requests for items not yet part of company product
team. Provide comprehensive technical support to customers regarding all company products through various queries and effective troubleshooting to meet customer needs. Meet monthly targets and submit reports paperwork. Exercise discretion when dealing with customers who misuse the service and recommend appropriate service to customers. Complete all tasks at the trade counter to the satisfaction of the customer. Notify any necessary discounting, negative feedback, or customer requests for items not yet part of company product
in-person visits. Maintain accurate records of customer inquiries, service requests, and resolutions. various departments to ensure timely resolution of customer issues. Prepare reports on service activities activities, including trends, performance metrics, and customer feedback. Assist in the development and implementation technicians based on customer needs and technician availability. Communicate with customers to confirm appointments downtime. Requirements: Previous experience in customer service or administrative roles, preferably in
Johannesburg The purpose of the job role is to grow the customer base and increase market share. The incumbent sell Company world-class products with excellent customer service Duties: Capture full and complete quotations Agree on delivery dates with the Customer. Arrange for Customers to have people to off-load on-site back-order reports to the Rep every day. Advise Customer and Rep on the progress of orders. Respond to to queries on the same day. Resolve customer complaints on the same day. Investigate and process Credit
Johannesburg The purpose of the job role is to grow the customer base and increase market share. The incumbent sell Company world-class products with excellent customer service Duties: Capture full and complete quotations Agree on delivery dates with the Customer. Arrange for Customers to have people to off-load on-site back-order reports to the Rep every day. Advise Customer and Rep on the progress of orders. Respond to to queries on the same day. Resolve customer complaints on the same day. Investigate and process Credit