TECHNICAL SUPPORT AGENT/PRODUCT AND SUPPORT EXPERT INTRODUCTION A medical software and technology company Pretoria East is seeking to employ a Product and Support Expert with at least 2 years of experience in a Product Experts provide high-quality first-line support and remote care to the company's USA customers Certificate Minimum applicable experience (years): • 2 years in Customer Support and Troubleshooting relationship management • Telephonic and email support • Video calling experience (advantageous) • Contact
TECHNICAL SUPPORT AGENT/PRODUCT AND SUPPORT EXPERT INTRODUCTION A medical software and technology company Pretoria East is seeking to employ a Product and Support Expert with at least 2 years of experience in a Product Experts provide high-quality first-line support and remote care to the company's USA customers Certificate Minimum applicable experience (years): • 2 years in Customer Support and Troubleshooting relationship management • Telephonic and email support • Video calling experience (advantageous) • Contact
Product Experts provide high-quality first-line support and remote care to hearX USA customers. They maintain meet their needs to minimise returns. Customer Support Answer any inbound calls and assist as far as possible timely manor. Complete assigned CRM tasks for support calls to customers. Assist with outbound calling positive view of hearX and Lexie and the customer support team and processes. Conduct business in a professional improve customer satisfaction. Maintain customer support KPA's at all times to ensure a high ‘customer effort
required to provide technical support to customers and deal with other support queries in relation to the
clients Willingness to follow instructions and support team members in achieving common security objectives
clients Willingness to follow instructions and support team members in achieving common security objectives
Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager customers with the best level of customer service and support. Maximise productivity and improve service delivery Provide leadership, guidance and support to a team of service desk analysts; Develop and coach team members Management by spot checking Incidents and providing; Analysts with documented feedback; Ensure that there is attention to detail; Ability to work as a team to support and influence team members; A desire to take ownership
(Mathematics symbol E or higher, Maths Literacy symbol C or higher).
Application Process:
(T&C apply). Many team interactions, recognition programmes and incentives make your support structure you have a disability and require any additional support, please contact us at talentbestmed.co.za . Bestmed
(T&C apply). Many team interactions, recognition programmes and incentives make your support structure you have a disability and require any additional support, please contact us at talentbestmed.co.za . Bestmed