fast-growing e-commerce / retail company is seeking a Call Center / Remote Sales Agent to join their successful | Temp to Perm Responsible for making outbound calls to obtain new customer business as well as service Package Desired Work Experience: 5 to 10 years Cold calling: 2 years (Required) Thank you for applying with
fast-growing e-commerce / retail company is seeking a Call Center / Remote Sales Agent to join their successful | Temp to Perm Responsible for making outbound calls to obtain new customer business as well as service Package Desired Work Experience: 5 to 10 years Cold calling: 2 years (Required) Thank you for applying with
a Retention consultant in the Retention Contact Centre is to handle all consumer and business complaints retention request. Effective utilization of the Call rating system. Retention of customers Demonstrate Minimum Requirements: Matric Previous contact centre experience in a sales or retention environment product and systems knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker
a Retention consultant in the Retention Contact Centre is to handle all consumer and business complaints retention request. Effective utilization of the Call rating system. Retention of customers Demonstrate Minimum Requirements: Matric Previous contact centre experience in a sales or retention environment product and systems knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker
service process Logging of all customer service calls Assign calls to technicians Closing current machines when maintaining records Follow up on all closed support calls to ensure the client is pleased with the service clients in far areas (E.g. Cape Town) Logging of calls on behalf of clients at dealers in the far areas Representatives. Clerical Tasks Answering telephone calls and making the appropriate transfers For example purchasing a new Copier machine, you would transfer the call to the Sales department Handling Problems Customer
service process Logging of all customer service calls Assign calls to technicians Closing current machines when maintaining records Follow up on all closed support calls to ensure the client is pleased with the service clients in far areas (E.g. Cape Town) Logging of calls on behalf of clients at dealers in the far areas Representatives. Clerical Tasks Answering telephone calls and making the appropriate transfers For example purchasing a new Copier machine, you would transfer the call to the Sales department Handling Problems Customer
specialises in listening to in- and outbound calls ensuring that all calls are in accordance with company policies POPIA and all relevant legislation. Listening to calls and reporting on the various departments within and uniformity. Identifying problematic/incorrect calls and trends that can be harmful to the company. Have
Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively
Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively
customer records and enter data into computer • Calling customers to advise them about service changes