established car rental company is looking for a rental agent for their branch in Boksburg Greet and assist customers
reservations systems & handle outbound voice calls, written correspondence & othermultimedia channels service levels. Demanding and time-sensitive call centre environmentRequirements Native level fluency
established car rental company is looking for a rental agent for their branch in Boksburg Greet and assist customers
across the call centre, contributing significantly to our overall success. Operational Call Centre experience years of operational management experience in a Call Centre environment. Proficiency in MS Office Suite, platforms & complaints handling Knowledge of Call Centre Management systems Skills & Attributes: Strong
a Retention consultant in the Retention Contact Centre is to handle all consumer and business complaints retention request. Effective utilization of the Call rating system. Retention of customers Demonstrate Minimum Requirements: Matric Previous contact centre experience in a sales or retention environment product and systems knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker
a Retention consultant in the Retention Contact Centre is to handle all consumer and business complaints retention request. Effective utilization of the Call rating system. Retention of customers Demonstrate Minimum Requirements: Matric Previous contact centre experience in a sales or retention environment product and systems knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker
airline reservations systems & handle voice calls in English & German may include some written service levels.
Demanding and time-sensitive call center environment
Requirements
Native Savings
Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts are
specialises in listening to in- and outbound calls ensuring that all calls are in accordance with company policies POPIA and all relevant legislation. Listening to calls and reporting on the various departments within and uniformity. Identifying problematic/incorrect calls and trends that can be harmful to the company. Have
Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively
Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively