a Retention consultant in the Retention Contact Centre is to handle all consumer and business complaints retention request. Effective utilization of the Call rating system. Retention of customers Demonstrate Minimum Requirements: Matric Previous contact centre experience in a sales or retention environment product and systems knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker
a Retention consultant in the Retention Contact Centre is to handle all consumer and business complaints retention request. Effective utilization of the Call rating system. Retention of customers Demonstrate Minimum Requirements: Matric Previous contact centre experience in a sales or retention environment product and systems knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker
reservations systems & handle outbound voice calls, written correspondence & othermultimedia channels service levels. Demanding and time-sensitive call centre environmentRequirements Native level fluency
airline reservations systems & handle voice calls in English & German may include some written service levels.
Demanding and time-sensitive call center environment
Requirements
Native Savings
Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts are
customer records and enter data into computer • Calling customers to advise them about service changes
Automotive Industry - Centurion A Client Relationship Centre Division for the Automotive Industry is looking
be considered. •The ability to manage incoming calls and emails and re-route enquiries to the relevant
be considered. •The ability to manage incoming calls and emails and re-route enquiries to the relevant