interfacing with: Passengers ○ Passengers who use the contact center are generally those who are not comfortable weekly processes as outlined in the Contact Centre Processes Use the Contact Centre Scripts to complete calls looking for: A minimum of 5 years experience in a contact center role Excellent written and verbal communication
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget management standards. In addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections motivate acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders departments. 1.4 Manage activities to ensure that the Contact Centre operating model improves the customer experience
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget management standards. In addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections motivate acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders departments. 1.4 Manage activities to ensure that the Contact Centre operating model improves the customer experience
receipting of payments and perform detailed reconciliations in liaison with the Head of Administration. Audit and strong computer skills across all aspects of the MS office suite and prior experience with monitoring and
Reference: JHB002260-A2-1 The Customer Care Manager for my International client, will ensure the effective implementation of the dealer standards, corporate Identity norms, manpower adequacy, quality, customer centricity and after sales process & systems. Diploma or degree At least 5-8 years wor
computer skills and knowledge of MS Word, MS Excel, MS Office, Outlook, and Internet applications. Demonstrate Demonstrate strong organisational skills, attention to detail, and ability to prioritise tasks effectively. Maintain languages. Strong computer skills and proficiency in MS Office applications. Strong negotiation skills and ability Strong problem-solving skills and attention to detail. Ability to maintain accurate record-keeping and funeral cover, pension fund, medical aid, and more. Office perks: free parking, Wi-Fi, landline phone allowance
looking for a suitably experienced Client liaison officer to join our dynamic team. Client & Outfitter clearing agents, freight agents, taxidermies, permit offices (nature conservation and veterinary departments) Afrikaans Cargo bookings Provide status reports General office duties such as copying, filing, answering telephone the ability to work under pressure Analytical and detail orientated Total emphasis on customer service Grade Ocean Logistic Knowledge Computer literate – MS Office suite, Market Related Salary & Provident Fund
looking for a suitably experienced Client liaison officer to join our dynamic team. Client & Outfitter clearing agents, freight agents, taxidermies, permit offices (nature conservation and veterinary departments) Afrikaans Cargo bookings Provide status reports General office duties such as copying, filing, answering telephone the ability to work under pressure Analytical and detail orientated Total emphasis on customer service Grade Ocean Logistic Knowledge Computer literate – MS Office suite, Market Related Salary & Provident Fund
HAVE SECURITY GUARD EXPERIENCE OR ARMED RESPONSE OFFICER EXPERIENCE AND DONT HAVE THE RELEVANT PAPERWORK
You'll work closely with members of the various back-office teams to resolve a process or activity. Duties inquiries ensuring all parties are supplied with detailed feedback • Responds to customer inquiries by understanding of complaints • Answering/responding to inbound contact from customers professionally and responding to inbound client contacts to the appropriate resources when necessary • Accurate recording details of comments taken • Adhere to contact centre schedules and protocols • Provide first time client contact resolution where