rapport, and closing.
and providing product/service information. Data Entry: Accurately log call details and customer information
and providing product/service information. Data Entry: Accurately log call details and customer information
available resources to provide accurate solutions. Data Entry: Accurately document customer interactions, including Ensure adherence to quality standards and service level agreements (SLAs) by consistently meeting performance
maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer requirements are followed whilst maintaining high levels of customer service; Set high-quality standards Identify and escalate any potential breach of service level or risk where possible mitigating breach and managing passion to deliver excellent service with service level management and experience; Previous people management
service levels. Demanding and time-sensitive call centre environmentRequirements Native level fluency & Written skills essential (Advanced/Fluency level) We are targeting candidates located in South Africa
performance indicators and meet expected client service levels.
Demanding and time-sensitive call center ive level fluency in the German language: Verbal & Written skills essential (Advanced level may be
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dealt with in an efficient manner and that a high level of client service is maintained. REQUIREMENTS South considering the candidate's qualifications, skills, and level of experience. The employer retains the prerogative