to customer queries Always adhere to the service level agreements Respond professionally to website queries Excellent data entry skills Strong telephone etiquette Always demonstrate an elevated level of customer
to customer queries Always adhere to the service level agreements Respond professionally to website queries Excellent data entry skills Strong telephone etiquette Always demonstrate an elevated level of customer
rapport, and closing.
available resources to provide accurate solutions. Data Entry: Accurately document customer interactions, including Ensure adherence to quality standards and service level agreements (SLAs) by consistently meeting performance
all customer purchase orders prior to the order entry process, resolving all discrepancies and moving
maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer requirements are followed whilst maintaining high levels of customer service; Set high-quality standards Identify and escalate any potential breach of service level or risk where possible mitigating breach and managing passion to deliver excellent service with service level management and experience; Previous people management
service levels. Demanding and time-sensitive call centre environmentRequirements Native level fluency & Written skills essential (Advanced/Fluency level) We are targeting candidates located in South Africa
performance indicators and meet expected client service levels.
Demanding and time-sensitive call center ive level fluency in the German language: Verbal & Written skills essential (Advanced level may be
your finger on the pulse of our internal service level agreement to make sure that we achieve the agreed 12/matric with Maths literacy or NFS achievement level 3. Your experience: • You must have exceptional
your finger on the pulse of our internal service level agreement to make sure that we achieve the agreed 12/matric with Maths literacy or NFS achievement level 3. Your experience: • You must have exceptional