with following up on outstanding clearances and assisting with queries. Accurate calculation of clearance previous owners details Assist with follow ups, contact clients to verify details, assist attorneys / clients
with following up on outstanding clearances and assisting with queries. Accurate calculation of clearance previous owners details Assist with follow ups, contact clients to verify details, assist attorneys / clients
telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt feedback, or customer requests for items not yet part of company product range. Adhere to procedures and
telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt feedback, or customer requests for items not yet part of company product range. Adhere to procedures and
telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt feedback, or customer requests for items not yet part of company product range. Adhere to procedures and
telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt feedback, or customer requests for items not yet part of company product range. Adhere to procedures and
Join their team of passionate professionals and be part of a culture that values innovation and drives results support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities team; Ensure customer escalations are handled in a timely manner including providing/implementing corrective service; Set high-quality standards and monitor as part of monthly QA, ensuring this is met via appropriate professional leader, with a ‘can-do' attitude at all times; Effective communication and interpersonal skills
exceed your expectations and provide top-notch assistance with every interaction. Why Choose Us? ✅ Expertise: products/services, ensuring accurate and insightful assistance for all inquiries. ✅ Empathy: We understand that quality, ensuring prompt resolution and minimal wait times for customers. ✅ 24/7 Support: Whether it's day addressing inquiries, resolving complaints, and assisting customers with product or service-related issues as handling calls, responding to emails, and assisting with live chat inquiries, while maintaining high
Working hours Eastern Standard Time: 9am - 8pm (15:00 - 02:00 South African Time) Working shifts, four shifts to match the hours of 9am - 8pm Eastern Standard Time Job purpose: Product Experts provide high-quality customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails Experts ensure that prospective customer callers are assisted with the information they require/desire and process Customer Support Answer any inbound calls and assist as far as possible. Maintain a high first contact
customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails Experts ensure that prospective customer callers are assisted with the information they require/desire and process Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high first contact team in a timely manor. • Complete assigned CRM tasks for support calls customers. • Assist with outbound effectively and efficiently as possible by reducing the time spent with each query. • Liaise with Hearing Experts