airline brand on various work streams Assistance to passengers with pre & post flight departure travel-related languages Work on airline reservations systems & handle outbound voice calls, written correspondence & provided. Daily interactions with international passengers with queries and compliments Required to meet
brand on various work streams
Assistance to passengers with pre & post flight departure travel-related languages
Workon airline reservations systems & handle voice calls in English & German may include
Daily interactions with international passengers with queries and compliments
Required to
security of airport assets, aircraft, cargo, and passengers Gather benchmarks on competitor practises in
orders, handling all correspondence, sell products/services, processing goods returned, handling customer
orders, handling all correspondence, sell products/services, processing goods returned, handling customer
Developing new ways to meet customers needs. Handling customer complaints Overseeing the interactions Delegating sales enquiries and ensuring enquiries are handled timeously Creating and executing retention campaigns
Developing new ways to meet customers needs. Handling customer complaints Overseeing the interactions Delegating sales enquiries and ensuring enquiries are handled timeously Creating and executing retention campaigns
product or service-related issues. Answering Calls: Handle inbound and/or outbound calls efficiently, adhering Manage multiple tasks simultaneously, such as handling calls, responding to emails, and assisting with regulations when interacting with customers and handling sensitive information. Upselling/Cross-Selling: consistently meeting performance metrics, including call handling time, first-call resolution rate, and customer
inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product expected stock Prepare quotations for clients Handling of all new deals done by the sales team Loading would transfer the call to the Sales department Handling Problems Customer inquiries often involve some complaint that the customer service coordinator must handle in accordance with the companys guidelines and
inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product expected stock Prepare quotations for clients Handling of all new deals done by the sales team Loading would transfer the call to the Sales department Handling Problems Customer inquiries often involve some complaint that the customer service coordinator must handle in accordance with the companys guidelines and