North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's
rapport, and closing.
and providing product/service information. Data Entry: Accurately log call details and customer information
and providing product/service information. Data Entry: Accurately log call details and customer information
available resources to provide accurate solutions. Data Entry: Accurately document customer interactions, including Ensure adherence to quality standards and service level agreements (SLAs) by consistently meeting performance
in using computer software and systems for data entry, scheduling, and communication. Problem-solving
establishing rapport, matching and closing) Excellent data entry and typing skills Excellent written and verbal communication information flows smoothly to colleagues at all levels, within or external of the organisation; encourages
establishing rapport, matching and closing) Excellent data entry and typing skills Excellent written and verbal communication information flows smoothly to colleagues at all levels, within or external of the organisation; encourages
dealt with in an efficient manner and that a high level of client service is maintained. REQUIREMENTS South Local/regional offices. Problem deliveries, mailing accounts with futile trip charge. Follow up on outstanding respective regions as well as quotes done for non-account clients. Run delivery reports by customer as and considering the candidate's qualifications, skills, and level of experience. The employer retains the prerogative
dealt with in an efficient manner and that a high level of client service is maintained. REQUIREMENTS South Local/regional offices. Problem deliveries, mailing accounts with futile trip charge. Follow up on outstanding respective regions as well as quotes done for non-account clients. Run delivery reports by customer as and considering the candidate's qualifications, skills, and level of experience. The employer retains the prerogative