customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance Treating Customer Experience model. Monthly reporting on Treating Customer Position requirements: Minimum 3 years customer experience in Life insurance industry Financial/Statistical degree and post-graduate qualification Previous experience in working with client and/or intermediary service
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance treating customer experience model. Monthly reporting of treating customer
get the job: - Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. - Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. - Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. - Review
get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for our customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. • Review
role is to create the highest level of customer experience for a defined group of customers, to promote comparative analysis. Qualifications, Skills & Experience: • Degree or relevant qualification will be an (preferably in Business Administration) • 1–3-year experience in Customer Service roles/ order processing and Maintenance • Technical background and previous experience in Sales Company / international context will within a team R200 800- R300 000pa depending on experience
needs. Availability for domestic and international travel as required. Problem-Solving Skills: Strong analytical
Centre operating model improves the customer experience whilst delivering an efficient service. 1.5 Effective degree. Experience and knowledge requirements. 5 Years Senior Supervisory or Management experience. 5 Years Relations or Contact Centre team. Quality Assurance experience and training is an advantage. Other (knowledge Code EB or B Drivers' license. (Manual) National travel and overnight stays. Overtime as and when required
Centre operating model improves the customer experience whilst delivering an efficient service. 1.5 Effective degree. Experience and knowledge requirements. 5 Years Senior Supervisory or Management experience. 5 Years Relations or Contact Centre team. Quality Assurance experience and training is an advantage. Other (knowledge Code EB or B Drivers' license. (Manual) National travel and overnight stays. Overtime as and when required
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance treating customer experience model. Monthly reporting of treating customer
customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance Treating Customer Experience model. Monthly reporting on Treating Customer Position requirements: Minimum 3 years customer experience in Life insurance industry Financial/Statistical degree and post-graduate qualification Previous experience in working with client and/or intermediary service