procedures as and when required;
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clients and accounts
Always offer first class customer service
Providing a variety of quotations
Requirements:
Customer service orientation with a passion for exceeding
communication skills in English, Dutch and German.
Customer service experience required.
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for the arrival of the customer and vehicle
experience. Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and and appropriate solutions Resolve all customer queries efficiently, and within agreed timelines. Maintenance of an efficient administration service through careful and timeous planning, reporting and updating of
information, rationalize and a good sense of customer care
encompassing
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The Company Rules
Customer Relations
Cash Management Procedures
Passenger
timesheet procedures and systems
Inform customers of route, timetable and fare system information
Previous experience in a customer relationship environment
Computer literacy
Understand the importance of good customer relationship skills
People
Management Skill
Excellent customer care skills
Good communication skills in both
Supervisor with management experience to take care of customer service and operational requirements. Excellent car rental agents and administrators Extensive customer service and delivering superior service Meet and
Supervisor with management experience to take care of customer service and operational requirements. Excellent car rental agents and administrators Extensive customer service and delivering superior service Meet and