Native level fluency in Greek language: Verbal & Written skills essential (Advanced/Fluency level) • performance indicators and meet expected client service levels. • Demanding and time-sensitive call center environment
Native level fluency in Greek language: Verbal & Written skills essential (Advanced/Fluency level) • performance indicators and meet expected client service levels. • Demanding and time-sensitive call center environment
Native level fluency in Greek language: Verbal & Written skills essential (Advanced/Fluency level)
levels.
• Demanding and time-sensitive call center
escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with
escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with
Designated Sites
Maintain service levels
Complete customer focus
Pro-active inputs
Ensure a valid Service Level Agreement (SLA) exists
Know all the SLA terms
with agreed Service Level Agreements (SLAs)
Ability to communicate on high level
Self-motivated
levels
applicable quesries or transactions Deal with First level of escalations and complaints Effectively manage manage the customers expectations Matric or NQF level 4 / Grade 12 Additional Tertiary advantageous Experience
applicable quesries or transactions Deal with First level of escalations and complaints Effectively manage manage the customers expectations Matric or NQF level 4 / Grade 12 Additional Tertiary advantageous Experience
Sound level of skill in the use Microsoft Office Suite; Sound time management skills; High level of confidentiality
to these requirements. Evaluate customer delight levels through Quality Assurance evaluations as well as Develop strategies for the improvement of service levels and escalation measures with key stakeholders, adherence to processes, procedures and service level agreements (SLAs) Take appropriate action to improve a necessity. Thorough understanding of service level agreements and negotiation with business partners