guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities guidance and support to a team of service desk analysts; Develop and coach team members to improve performance Management by spot checking Incidents and providing; Analysts with documented feedback; Ensure that there is
procedures. Daily administrational duties. Investigating and resolving queries. ESSENTIAL Strong written
requirements are met at all times; Incident investigation, reporting and management; Ensure compliance
requirements are met at all times; Incident investigation, reporting and management; Ensure compliance
that we live by our service principles
Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Find out for yourself why clients, employees, and analysts think we're some of the best in the business.
Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Find out for yourself why clients, employees, and analysts think we're some of the best in the business.
Utilize our in-house operating system to identify, investigate, and resolve customer issues. Maintain detailed