motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing providing coaching and training to improve agent performance, and managing escalated customer inquiries. The pervise and manage a team of call centre agents.
RESPONSIBILITIES:
Representative is responsible for answering client calls, listening to their concerns, and solving problems queries, Social Medical). Duties and Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's client's emails and calls and identify the client's needs. ▪ Know and understand the product in order to information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively
Representative is responsible for answering client calls, listening to their concerns, and solving problems queries, Social Medical). Duties and Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's client's emails and calls and identify the client's needs. ▪ Know and understand the product in order to information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively
inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end responsibilities include receiving/making outbound calls, taking action on incoming queries, making required transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end responsibilities include receiving/making outbound calls, taking action on incoming queries, making required transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
Potential Tenants: Sourcing New tenants Dealing with agents (Sending cost sheets/arranging viewings) Sending inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email contractor/Lessee. Prepare Rent rolls for Bank/Agents Logging Eskom/City of Cape Town issue tickets –
Potential Tenants: Sourcing New tenants Dealing with agents (Sending cost sheets/arranging viewings) Sending inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email contractor/Lessee. Prepare Rent rolls for Bank/Agents Logging Eskom/City of Cape Town issue tickets –
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will