motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing providing coaching and training to improve agent performance, and managing escalated customer inquiries. The pervise and manage a team of call centre agents.
RESPONSIBILITIES:
contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing
contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing
managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end responsibilities include receiving/making outbound calls, taking action on incoming queries, making required transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end responsibilities include receiving/making outbound calls, taking action on incoming queries, making required transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
answering client calls, listening to their concerns, and solving problems. They handle both inbound and outbound Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively
answering client calls, listening to their concerns, and solving problems. They handle both inbound and outbound Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively
in customer service or payroll support and have call centre or finance industry experience. Knowledge onboarding Queries and compliance duties Inbound and outbound calls to contractors and agencies Managing manner Previous customer service role Previous inbound and outbound phone experience Keen eye to detail
in customer service or payroll support and have call centre or finance industry experience. Knowledge onboarding Queries and compliance duties Inbound and outbound calls to contractors and agencies Managing manner Previous customer service role Previous inbound and outbound phone experience Keen eye to detail