are currently seeking a dynamic and experienced Customer Care Team Leader to join our team at the Centurion this role, you will be responsible for managing customer queries and escalations, ensuring smooth operations managing team members effectively. Customer Service: Handling customer complaints and queries professionally with customers. Develop and implement customer service policies and procedures Monitor customer service Resolve customer complaints and inquiries in a timely and efficient manner Analyse customer service trends
fluently. Must have a qualification in Forensics. Entry evel position. Experience in a Forensic environment
fluently. Must have a qualification in Forensics. Entry evel position. Experience in a Forensic environment
followed
Johannesburg The purpose of the job role is to grow the customer base and increase market share. The incumbent sell Company world-class products with excellent customer service Duties: Capture full and complete quotations Agree on delivery dates with the Customer. Arrange for Customers to have people to off-load on-site back-order reports to the Rep every day. Advise Customer and Rep on the progress of orders. Respond to to queries on the same day. Resolve customer complaints on the same day. Investigate and process Credit
Johannesburg The purpose of the job role is to grow the customer base and increase market share. The incumbent sell Company world-class products with excellent customer service Duties: Capture full and complete quotations Agree on delivery dates with the Customer. Arrange for Customers to have people to off-load on-site back-order reports to the Rep every day. Advise Customer and Rep on the progress of orders. Respond to to queries on the same day. Resolve customer complaints on the same day. Investigate and process Credit
consistency in customer communications. Quality Assurance (QA) - Compile and present reports on customer satisfaction indicators Skills: Proven experience in a customer service or customer relations role, preferably in the automotive handle escalated customer inquiries or complaints effectively. Proficiency in customer relationship management
for greeting members and delivering exceptional customer service assistance.
Key Performance include:
queries Minimum Requirements : Matric Previous customer service/telephone experience Competencies : Interpersonal orientated Attention to detail Deadline driven Customer service orientation and good telephone manner
queries Minimum Requirements : Matric Previous customer service/telephone experience Competencies : Interpersonal orientated Attention to detail Deadline driven Customer service orientation and good telephone manner