is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: this is in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand and contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner on client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's health scores Keep
/>RESPONSIBILITES:
Contact Centre NQF 4 or Generic Management NQF 4/5 - Learnership for Individuals with Disabilities
equipment servicing and repairs on site Opening and managing Jobs on internal system (SMS) Creating of work instructions Commercial control of Service contracts Operational planning and maintenance, including requesting department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition Asset control for Customer Service department Operational assistance to the Technical Advisors Handling Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group
servicing and repairs on site
Opening and managing Jobs on internal system (SMS)
Creating of
/>Commercial control of Service contracts
Operational planning and maintenance, including requesting
department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition
control for Customer Service department
Operational assistance to the Technical Advisors
Handling
/>Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group
conducting follow-ups, addressing queries, and managing new connection requests from both new and existing
forecasts – OTIF defective free delivery, as well as managing the recollect and supply of customer IBC packaging
forecasts – OTIF defective free delivery, as well as managing the recollect and supply of customer IBC packaging