file documentation are up to date. Answer inbound calls and to provide product and service information to customers. Resolve customer queries received through calls and emails. Hire, onboard and train new Client support requires excellent listening and communication skills. Matric National diploma/Degree advantageous . A minimum experience managing staff in customer support/ call centre environment. Punctual. Highly adaptable, shows and a team player. Reliable and ability to work without close supervision. Prior work experience in a fast-paced
file documentation are up to date. Answer inbound calls and to provide product and service information to customers. Resolve customer queries received through calls and emails. Hire, onboard and train new Client support requires excellent listening and communication skills. Matric National diploma/Degree advantageous . A minimum experience managing staff in customer support/ call centre environment. Punctual. Highly adaptable, shows and a team player. Reliable and ability to work without close supervision. Prior work experience in a fast-paced
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback quality assurance/quality control role within a call centre environment. Skills: Excellent listening and
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback quality assurance/quality control role within a call centre environment. Skills: Excellent listening and
Service Calls
Log incoming service calls with all required information (date,
/>Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
numbers.
Communicate with clients on status of call / awaiting spares etc.
Organize and order parts
information will not be used for any other purpose without obtaining your prior consent. If your application
transactions and handle phone/email inquiries. Matric. 2 Years experience in customer service or sales
transactions and handle phone/email inquiries. Matric. 2 Years experience in customer service or sales
Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner to provide product and service
Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner to provide product and service