Duties and Responsibilities:
I am seeking a suitable well-spoken candidate for my medium-sized freight forwarder.
Experience in handling ocean exports, customer service and front-office admin essential.
Your role will entail portions of A - Z for ocean exports, inclusive of customer service, as well as ass
NES018303-EV-2 An exciting opportunity with an International company dealing in the pump industry. If you
respective business areas including and not limited to internal and external stakeholders. Implement management (30%) 2. Customer Liaison Management (30%) 3. Internal Liaison and Execution (15%) 4. Call Centre Performance products, policies, procedures and processes. INTERNAL LIASON & EXECUTION (10%) • Monitor and manage reports as required by the Line Manager • Manage internal stakeholders by sharing update on open orders Provides advice and guidance to Management on internal stakeholder related matters. • Implements and
feedback from complaints, escalations, and surveys (internal and external) for product and process improvements
feedback from complaints, escalations, and surveys (internal and external) for product and process improvements
years experience as a Cutomer relations Manager Internally. Collecting and analysing customer data Tracking
years experience as a Cutomer relations Manager Internally. Collecting and analysing customer data Tracking
through virtual and face to face meeting with internal stakeholders • Team working to back-up colleagues and previous experience in Sales Company / international context will be a plus • Digital mindset • Proficient
through virtual and face to face meeting with internal stakeholders • Team working to back-up colleagues and previous experience in Sales Company / international context will be a plus • Digital mindset • Proficient