BMW Financial Services - Customer Service - Team Leader
Based in Midrand
voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
achieved and maintained. Tracker requires the services of Retention consultant in the Retention department Department are handled efficiently and in line with service level agreements and standards. Action e-mail requests received Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker specific experience
achieved and maintained. Tracker requires the services of Retention consultant in the Retention department Department are handled efficiently and in line with service level agreements and standards. Action e-mail requests received Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker specific experience
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected Experience: 2- 3 years' experience in sales, customer service, or telemarketing. 2 years' experience in call
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected Experience: 2- 3 years' experience in sales, customer service, or telemarketing. 2 years' experience in call
administrative tasks and providing excellent customer service to patients.
administrative tasks and providing excellent customer service to patients. Greeting patients and visitors in
administrative tasks and providing excellent customer service to patients. Greeting patients and visitors in
operations, driving efficiency and excellence in service delivery. Collaborate with cross-functional teams