available for a Team Manager who will be based in Parktown . The Team Manager will manage a team of contact basis. The team manager should also be knowledgeable on all aspects of the products, systems and processes deliver the best service in the insurance industry • Manages people related matters i.e. attendance, absence service level contributions are met/exceeded • Manages and improves performance by focusing on strengths correspondence • Ensure efficiency of service productivity and performance in the contact centre through
branch. In this role, you will be responsible for managing customer queries and escalations, ensuring smooth positive team environment. Employee Management: Overseeing and managing team members effectively. Customer efficiently. Reporting: Generating reports for management to track performance and trends. Task Delegation: customers Ensuring that customers are satisfied with products or services Following up with clients or customers Technician to repair products Make arrangements for delivery of repaired products Letting customers or
Attend to broker/client queries Articulate company products and services to brokers/clients Liaise with broker with customers to build their understanding of products Create reports/data extracts as per broker's request oral and written communication skills Ability to manage large amounts of inbound calls in a timely manner practices A record of confidence dealing/explaining products to clients/brokers Sound computer skills - Microsoft
Attend to broker/client queries Articulate company products and services to brokers/clients Liaise with broker with customers to build their understanding of products Create reports/data extracts as per broker's request oral and written communication skills Ability to manage large amounts of inbound calls in a timely manner practices A record of confidence dealing/explaining products to clients/brokers Sound computer skills - Microsoft
license and own transport is essential
Manage and nurture Key Accounts
Develop new business
products and service
Collect and deliver samples for
assist internal sales / office personnel and management in closing deals
Communicate client specifications
promotions, as well as to purchase the correct products for their application needs
Deliveries to
to optimise and streamline the performance and production output and to assist with energy efficiency of
relevant SOP. Manage all the escalations within the SLA requirements. Address general product information of customers Demonstrate excellent knowledge of product and service offerings, system knowledge, customer improved customer experience and retain the customer. Manage time and workloads to ensure that deadlines and customers and financial background. Excellent product and systems knowledge. At least 3-year Call Centre/Customer
relevant SOP. Manage all the escalations within the SLA requirements. Address general product information of customers Demonstrate excellent knowledge of product and service offerings, system knowledge, customer improved customer experience and retain the customer. Manage time and workloads to ensure that deadlines and customers and financial background. Excellent product and systems knowledge. At least 3-year Call Centre/Customer
telephone calls. Promote and sell Company world-class products with excellent customer service Duties: Capture ensure the order is credit-released. Send Order to Production Planning All orders are to be buddy-checked and independently. Must be able to work under pressure and manage high volumes of work.
telephone calls. Promote and sell Company world-class products with excellent customer service Duties: Capture ensure the order is credit-released. Send Order to Production Planning All orders are to be buddy-checked and independently. Must be able to work under pressure and manage high volumes of work.
same principles to life insurance cover to create products that better meet our clients' needs. Our needs-matched role is to provide relationship management service, active case management and broker visits via email, Relationship management with our top producing financial advisors • Active case/pipeline management • Provide customers with the organisation's services and product information when requested • Processing administrative problem-solving techniques • You have good time management skills • You are proactive and innovative • You