policies and procedures
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree decision-making skills Strong leadership and people management skills, capable of motivating and inspiring a
We are seeking a Client Service Manager to ensure that our clients receive the highest level of service for improvement Consult on incidents - check in Manage support tickets Review weekly reports for incidents client facing emails Primary Point of Contact for managers and supervisors Develop and implement strategies industry trends and best practices in client service management Requirements: - Qualification in business administration related field - Proven experience in client service management or a similar role - Excellent communication and
We are seeking a Client Service Manager to ensure that our clients receive the highest level of service for improvement Consult on incidents - check in Manage support tickets Review weekly reports for incidents client facing emails Primary Point of Contact for managers and supervisors Develop and implement strategies industry trends and best practices in client service management Requirements: - Qualification in business administration related field - Proven experience in client service management or a similar role - Excellent communication and
that is organised, meticulous, mature and self-managed. It's important that you come from a process driven
that customer Service Level Agreement's are met. Manage Support Technicians (STs) to drive customer service costs. Capture information on Astea i.e. the call management system. Ensure that accuracy is maintained, and teams of potential violations. Adhere to Quality Management System procedures. Conduct quality assurance (preferable) 1 – 2 years' experience in call management within the IT managed services industry Computer Literacy e-mail) A very good ability to use ASTEA work order management Ability to draw computerised reports Ability
CLIENT SERVICES / SITE MANAGER required for a leading Security Group to oversee security operations and regulations, and maintaining client satisfaction Managing security officers, rosters, leave and postings Preparing incident reports, daily site visit reports, managing budgets, conducting security assessments. Meetings years' experience in the security industry in the management of security officers Good knowledge of security investigations, drafting of security job descriptions, managing security officer's leave Good knowledge of easy
Workshop Manager, Assistant Service Advisor, Midrand, Johannesburg. Company Name: CAR time Midrand. Requirements: customer with quotations and bookings. Overseeing and managing the service Centre's scheduling and workflow. service or when their vehicle is ready to be picked. Manage mechanics, service advisors and flyer staff. Control potential issues related to repairs. This helps manage customer expectations and avoid misunderstandings changes. Organization and Efficiency: Time management: Manage your schedule effectively to handle multiple
CLIENT SERVICES / SITE MANAGER required for a leading Security Group to oversee security operations and regulations, and maintaining client satisfaction Managing security officers, rosters, leave and postings Preparing incident reports, daily site visit reports, managing budgets, conducting security assessments. Meetings years' experience in the security industry in the management of security officers Good knowledge of security investigations, drafting of security job descriptions, managing security officer's leave Good knowledge of easy
Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced experienced Manager who has excellent EXCEL, Google Sheets and CRM experience
Duties:
Day-to-Day Responsibilities: