Service advisor
Vacancy for a Vehicle Service advisor with a vehicle dealership vehicles, ensuring customer satisfaction of vehicles serviced
Requirements:
include:
replacement parts. Customer service. To provide an exceptional level of service to current and prospective be done in accordance with the applicable data protection and privacy legislation. We confirm that such
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
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achieved and maintained. Tracker requires the services of Retention consultant in the Retention department Department are handled efficiently and in line with service level agreements and standards. Action e-mail requests received Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker specific experience
achieved and maintained. Tracker requires the services of Retention consultant in the Retention department Department are handled efficiently and in line with service level agreements and standards. Action e-mail requests received Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker specific experience