Advanced computer literacy (MS Office) Managing the complaint management and unauthorised transaction dispute dispute teams Prioritising of client complaints Managing of complaints end-to-end Direct communication (telephonic after resolving a complaint The post Complaints Manager appeared first on freerecruit.co.za .
Proven experience in Customer Success, Account Management, or a similar customer-focused role. Bachelor’s value to customers. Strong organizational skills: manage workflows independently, take responsibility for R840,000 per annum. The post Customer Success Manager appeared first on freerecruit.co.za .
available for a Team Manager who will be based in Parktown . The Team Manager will manage a team of contact individual performance on a constant basis. The team manager should also be knowledgeable on all aspects of deliver the best service in the insurance industry • Manages people related matters i.e. attendance, absence service level contributions are met/exceeded • Manages and improves performance by focusing on strengths customer satisfaction, experience and insight • Manage own development to increase own competencies •
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality for optimal blood collections and stakeholder management. 1.Strategic Planning And Objective Setting Through with Senior Manager: Donor Relations, Marketing, and Communications department and zone management to develop level agreements with various departments. 1.4 Manage activities to ensure that the Contact Centre operating
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality for optimal blood collections and stakeholder management. 1.Strategic Planning And Objective Setting Through with Senior Manager: Donor Relations, Marketing, and Communications department and zone management to develop level agreements with various departments. 1.4 Manage activities to ensure that the Contact Centre operating
As a freelance community manager with a focus on weekends and public holidays, you must foster engagement loyalty. Included in this role, will be risk management, some content development and attendance of key their community. The post Freelance Community Manager – Weekends and Public Holidays appeared first on
industry, demonstrating a successful history of senior management in a comparable position. The role available companies. Responsibilities: Leadership and Team Management: Lead and supervise the welcome desk teams, providing complex matters to appropriate departments or management as required. Communication: Liaise with internal protocols and emergency procedures. Access Control: Manage and oversee access control in the group to ensure with company policies and procedures. Banking: Manage all receipting of payments and perform detailed
Reference: JHB002260-A2-1 The Customer Care Manager for my International client, will ensure the effective dealership Farm functioning. Added advantage in Project management certification. Sound Knowledge of aftersales Knowledge of Business Operations, Dealer Management and Customer Management R 900000 - R 1200000 - Annually
license and own transport is essential
Manage and nurture Key Accounts
Develop new business
projects
Consult and assist internal sales / office personnel and management in closing
industry to obtain information on new clients and projects
Advise customers on specials and promotions
issues discussed
Follow up on quotes and projects
Assist with the up keep and maintenance of
/>QUALIFICATIONS & EXPERIENCE
Senior certificate (NQF 4).
Knowledge of Parcel Perfect
work productively under pressure.
Ability to manage time effectively.
Good communication skills
/>KEY PERFORMANCE INDICATORS
Manage discrepancy reports and advising clients of damaged
Daily reporting on unresolved issues to management and any written complaints received.
Forward
delivery reports by customer as and when required by management.
Assist with data capturing and pod capturing