available for a Team Manager who will be based in Parktown . The Team Manager will manage a team of contact individual performance on a constant basis. The team manager should also be knowledgeable on all aspects of deliver the best service in the insurance industry • Manages people related matters i.e. attendance, absence service level contributions are met/exceeded • Manages and improves performance by focusing on strengths customer satisfaction, experience and insight • Manage own development to increase own competencies •
them throughout the service process. Providing information about services, pricing, and timelines in a clear guidelines, and customer concerns. Parts and Inventory Management: Ordering necessary parts and materials for vehicle Maintaining accurate records of parts inventory and usage. Work Order Management: Tracking the progress administrative duties, such as maintaining customer records, processing service invoices, and documenting service
license and own transport is essential
Manage and nurture Key Accounts
Develop new business
management in closing deals
Communicate client specifications
service providers in the industry to obtain information on new clients and projects
Advise customers
operators and new paint plant manufacturers
Oven recordings and quality test to optimise and streamline the
customer complaints and non conformance
Keeping records of customer visits and issues discussed
Follow
them throughout the service process. Providing information about services, pricing, and timelines in a clear concerns.
these to technicians, keep cleints up to date and manage the spares inventory. You will also be required follow up of non completed jobcards by obtaining information as to reasons for non completion and expected adjustments on computer to ensure accurate stock records Monitoring of printer/device generated alerts and escalate customer problems Ability to keep manager informed when needed but takes initiative to expedite capturing on financial and CRM system Excellent time management EXPERIENCE 1 Year service Controller 1 Year printer
with changes and handle related queries Share information with customers to build their understanding of oral and written communication skills Ability to manage large amounts of inbound calls in a timely manner of customer service principles and practices A record of confidence dealing/explaining products to clients/brokers
with changes and handle related queries Share information with customers to build their understanding of oral and written communication skills Ability to manage large amounts of inbound calls in a timely manner of customer service principles and practices A record of confidence dealing/explaining products to clients/brokers
or in-person visits.
role is to provide relationship management service, active case management and broker visits via email, Relationship management with our top producing financial advisors • Active case/pipeline management • Provide gathering and researching information; assembling and forwarding information; verifying customer's understanding understanding of information and answer • Meet with external parties (DD/IFA) when the need arises • Assist with the organisation's services and product information when requested • Processing administrative requests