optimize the customer success operations, driving efficiency and excellence in service delivery. Collaborate cross-functional teams to align operations with customer success initiatives and business objectives. Compliance alignment with cross-functional teams to drive customer success initiatives and achieve business objectives objectives. Process Improvement: Handling Customer Success platforms, identifying opportunities to streamline Proven experience in Customer Success, Account Management, or a similar customer-focused role. Bachelor’s
Objective:
Our client is looking a Customer Care Coordinator for the Car brand who will work work closely with the Aftersales and Customer Care team to ensure the daily effectiveness of the overall candidate will assist the Customer Relations Manager in all areas of customer care elements and activities call centre activities - dealing with incoming customer complaints and queries.
BMW Financial Services - Customer Service - Team Leader
Based in Midrand voice/messaging/email customer services team and to maintain quality of service delivered in conjunction conjunction with customer goals and objectives. The Team leader is also expected to work within all teams of of the Contact Centre to ensure that Customer Experience is delivered all the time.
Main
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
businesses and customers to collect devises and resolve outstanding queries. CUSTOMER: CSAT scores across call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer through collections All merchants called for collections Call customer to arrange collection of devices Clearly outline what is to be collected as per system. Emailing customer that you can't be reached on the phone within courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected
businesses and customers to collect devises and resolve outstanding queries. CUSTOMER: CSAT scores across call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer through collections All merchants called for collections Call customer to arrange collection of devices Clearly outline what is to be collected as per system. Emailing customer that you can't be reached on the phone within courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected
company, based in Midrand, specializing in IT services is looking for an experienced Call Centre Agent their dynamic team. Call Centre Agent for an IT Services and Repair Centre. Matric Call Centre Agent, with Excellent English communication skills and customer service. R5 000 CTC pm
type Respond professionally to customer queries Always adhere to the service level agreements Respond professionally resolve queries Liaise with brokers and medical service providers regarding queries Any other duties as time. Qualifications: - Matric FAIS Compliant Customer Service Certificate Skills and Experience: At least etiquette Always demonstrate an elevated level of customer service Ability to liaise with external parties Ability functions Incorporating the principles of Treating Customers Fairly (TCF) Pays attention to detail Computer
type Respond professionally to customer queries Always adhere to the service level agreements Respond professionally resolve queries Liaise with brokers and medical service providers regarding queries Any other duties as time. Qualifications: - Matric FAIS Compliant Customer Service Certificate Skills and Experience: At least etiquette Always demonstrate an elevated level of customer service Ability to liaise with external parties Ability functions Incorporating the principles of Treating Customers Fairly (TCF) Pays attention to detail Computer
Maximize customer satisfaction through effective coordination of forwarding, invoicing, customs, and related visits and team meetings to ensure excellent client service. Manage staff performance reports and client status
Maximize customer satisfaction through effective coordination of forwarding, invoicing, customs, and related visits and team meetings to ensure excellent client service. Manage staff performance reports and client status