inbound teams within a department, and monitor productivity
Attend to broker/client queries Articulate company products and services to brokers/clients Liaise with broker with customers to build their understanding of products Create reports/data extracts as per broker's request practices A record of confidence dealing/explaining products to clients/brokers Sound computer skills - Microsoft
Attend to broker/client queries Articulate company products and services to brokers/clients Liaise with broker with customers to build their understanding of products Create reports/data extracts as per broker's request practices A record of confidence dealing/explaining products to clients/brokers Sound computer skills - Microsoft
that the existing clients are satisfied with the products and service
Collect and deliver samples for
promotions, as well as to purchase the correct products for their application needs
Deliveries to
to optimise and streamline the performance and production output and to assist with energy efficiency of
should also be knowledgeable on all aspects of the products, systems and processes. Mentors the team and gives correspondence • Ensure efficiency of service productivity and performance in the contact centre through • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets • Completed Matric (Grade 12)
escalations within the SLA requirements. Address general product information enquiries timeously and accurately of customers Demonstrate excellent knowledge of product and service offerings, system knowledge, customer customers and financial background. Excellent product and systems knowledge. At least 3-year Call Centre/Customer
escalations within the SLA requirements. Address general product information enquiries timeously and accurately of customers Demonstrate excellent knowledge of product and service offerings, system knowledge, customer customers and financial background. Excellent product and systems knowledge. At least 3-year Call Centre/Customer
escalations, and surveys (internal and external) for product and process improvements. Maintain and enhance
escalations, and surveys (internal and external) for product and process improvements. Maintain and enhance
Assist customers by resolving issues and providing product/service information.