Position:
Ensuring established quality standards through continuous evaluation and reporting adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee skills;
and updating customers as needed. Quality Assurance: Performing quality checks on completed service work work to ensure it meets industry standards and customer expectations. Addressing any concerns or issues
as needed.
duties:
Effectively maintain claims standards and provide quality client service:
customers and capture the relevant information, assuring that client needs are addressed.
Check vehicle
literacy
voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer motivate agents through different forms
paint plant manufacturers
Oven recordings and quality test to optimise and streamline the performance
the up keep and maintenance of the iso 9001 and quality files
voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron motivate agents through different forms
voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer motivate agents through different forms