and refunds Ensure that all customer service standards are met Maintain a positive and productive work stressful situations Computer literate. Have a high level of integrity. Have strong problem-solving skills
CLO's performance • Ensure JD, KPI, expected standards are imbedded. • Performance Management of CLO's problems creatively whilst demonstrating a high-level integrity in line with the Company Values. • Ensure CUSTOMER LIASON MANAGEMENT (35%) • Ensure high standards of product knowledge and adherence to documented (10%) • Conform and adhere to Health and Safety standards as per legislative requirements. • Establishes
is auction-ready, income is generated, and money banked. Key Responsibilities Generic Conducts the follow-ups
calls are answered according to Contact Centre standards Job Requirements Contact Centre experience Bilingual
unsuccessful (i.e. You do not adhere to the minimum standards for the position in question) your CV will however
as opposed to the collection agency. Matric/ NQF LEVEL 4 Preferably 6-12 months USA call centre experience
be computer literate, with an appropriate skill level in Excel and Outlook. Preference will be given to
be computer literate, with an appropriate skill level in Excel and Outlook. Preference will be given to
KPA REQUIREMENTS & COMPETENCIES: ● Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales
good understanding of customer resolution and standard operating processes. Have the ability to take