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  •  Last 7 days

Bmw Team Leader NEW

Midrand  Negotiable

BMW Financial Services - Customer Service - Team Leader

Based in Midrand voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).

  • Logging needs
  • Resolve daily queries and promote service delivery
  • Compile reports and report on within a Contact Centre environment (Customer Service /Messaging highly advantageous)
  • Good performance

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