the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence requirements and service level agreements and actively manage adherence to schedule. Comply with standard operating
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence requirements and service level agreements and actively manage adherence to schedule. Comply with standard operating
and areas of improvement. Present findings to management and recommend actionable strategies to improve them into the QA/QC process. Compliance and Risk Management: Ensure that all customer interactions comply Business Administration will be advantageous, Communications, or a related field preferred. Experience: Suite (Excel, Word, PowerPoint). Effective communication skills, both verbal and written. Ability to and training. Strong organizational and time management skills. Personal Attributes: High level of integrity
Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in and customer contentment. Convey feedback to Management about product matters, service patterns, and addressing concerns empathetically, and proactively managing potential issues. Assess own performance through customer-facing functions . Communication Skills :exceptional communication skills, both written and spoken
Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in and customer contentment. Convey feedback to Management about product matters, service patterns, and addressing concerns empathetically, and proactively managing potential issues. Assess own performance through customer-facing functions . Communication Skills :exceptional communication skills, both written and spoken
and areas of improvement. Present findings to management and recommend actionable strategies to improve them into the QA/QC process. Compliance and Risk Management: Ensure that all customer interactions comply Business Administration will be advantageous, Communications, or a related field preferred. Experience: Suite (Excel, Word, PowerPoint). Effective communication skills, both verbal and written. Ability to and training. Strong organizational and time management skills. Personal Attributes: High level of integrity
defence strategies. Communication Skills: Strong verbal and written communication skills. Ability to maintain maintain clear and concise communication under pressure and in high-stress situations.Discretion and
strong client relationships through effective communication and problem-solving. Assisting clients according customer service role is preferred. Strong communication and negotiation skills. Ability to work independently
strong client relationships through effective communication and problem-solving. Assisting clients according customer service role is preferred. Strong communication and negotiation skills. Ability to work independently
for the future. As such, interpersonal and communications skills in order to build solid relationships