in the automotive industry seeks for Customer Service Consultant to join their team Customer complaint and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years
in the automotive industry seeks for Customer Service Consultant to join their team Customer complaint and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years
Duties:
Reference: CAW005579-LH2-1 Service Advisor - Midrand ( A fast growing motor vehicle brand is currently currently looking for a Service Advisor to join their growing team. Requirements: Automotive knowledge and experience scheduling service appointments, and effectively communicating with them throughout the service process information about services, pricing, and timelines in a clear and professional manner. Service Consultation: to customer concerns and accurately documenting service requests. Vehicle Inspection: Performing visual
Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling inquiries, service requests and complaints • Providing customers with the organisation's services and product our Team Leader: Client Service, who is accountable for all Laureate Service functions. Your qualifications:
Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling inquiries, service requests and complaints • Providing customers with the organisation's services and product our Team Leader: Client Service, who is accountable for all Laureate Service functions. Your qualifications:
and professional development. Training and Support: Comprehensive training programs to ensure your success customers by resolving issues and providing product/service information. Data Entry: Accurately log call details Attitude: A friendly, can-do approach to customer service. Previous Experience: Call centre experience is
and professional development. Training and Support: Comprehensive training programs to ensure your success customers by resolving issues and providing product/service information. Data Entry: Accurately log call details Attitude: A friendly, can-do approach to customer service. Previous Experience: Call centre experience is
maintain claims standards and provide quality client service:
Service delivery to ensure customer satisfaction:
terms and conditions, manufacturer guidelines, and service history records. Ensuring that repairs meet warranty Communicating with manufacturers, warranty providers, service advisors, technicians, and customers regarding or reimbursements. Customer Service: Providing excellent customer service by addressing customer inquiries compliance with warranty policies Excellent client service Please note only candidates with the required experience