performance. Quality Assurance: Ensure compliance with company policies, procedures, and quality standards recommend actionable strategies to improve service quality. Maintain accurate records of all evaluations and for a dedicated and detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help maintain and improve the quality of our customer interaction. Education: Diploma Minimum of 2-3 years of experience in a quality assurance/quality control role within a call centre environment
performance. Quality Assurance: Ensure compliance with company policies, procedures, and quality standards recommend actionable strategies to improve service quality. Maintain accurate records of all evaluations and for a dedicated and detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help maintain and improve the quality of our customer interaction. Education: Diploma Minimum of 2-3 years of experience in a quality assurance/quality control role within a call centre environment
code of conduct. The role exists to have full control, visibility, and management of all of Santam's line. The value this role contributes is that it controls, manages, and has line of sight of all Santam's
code of conduct. The role exists to have full control, visibility, and management of all of Santam's line. The value this role contributes is that it controls, manages, and has line of sight of all Santam's
attention/have poor performance, e.g. high bounces Quality assurance and testing of emails What you'll need
ensuring the development and delivery of a high quality and efficient customer service operation that limits
ensuring the development and delivery of a high quality and efficient customer service operation that limits