to join our team on a one-month contract basis as Call Center Sales Agents. In this role, you will be responsible Responsibilities:
Requirements:
Matric/ Grade 12
Afrikaans Speaking
currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Pretoria-west
Key Responsibilities:
- Conduct outbound calls to customers to promote products and services
Call Centre environment, receiving both inbound and outbound calls
- High energy
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts REQUIREMENTS Minimum education (essential): • Matric Minimum education (desirable): • Customer Satisfaction and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional inbound calls and assist as far as possible. • Maintain a high first contact resolution rate, without compromising
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts REQUIREMENTS Minimum education (essential): • Matric Minimum education (desirable): • Customer Satisfaction and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional inbound calls and assist as far as possible. • Maintain a high first contact resolution rate, without compromising
effective call centre service in order to achieve member satisfaction. To deliver an effective call centre cases Telephone Etiquette. Answering telephone calls in a way that achieves member satisfaction Risk Customar Service Delivary. To deliver an effective call centre service in order to achieve member satisfaction Customer Service delivery.To deliver an effective call centre service in order to achieve member satisfaction
customers are assisted remotely via video calls, voice calls, emails, and text messages. Product Experts Weights and Objectives Sales Take all inbound sales calls and process sales where appropriate. Upsell additional inbound calls and assist as far as possible. Maintain a high first contact resolution rate, without compromising the products working over either voice or video call, live chat, email or text message. Obtain and note our customers the best care by making appropriate call transfers. Ensure that the majority of Lexie users
inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products with tasks as and when required. Minimum Requirements: Matric Certificate with Mathematics Computer Literacy
inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products with tasks as and when required. Minimum Requirements: Matric Certificate with Mathematics Computer Literacy
ales reporting