Ensure timely resolution of technical queries and effective troubleshooting to meet customer needs. Meet further education. Assist at the trade counter as needed, ensuring prompt and professional service to customers feedback, or customer requests for items not yet part of company product range. Adhere to procedures and and account clearances before releasing goods. Experience in a similar technical customer-facing role.
Ensure timely resolution of technical queries and effective troubleshooting to meet customer needs. Meet further education. Assist at the trade counter as needed, ensuring prompt and professional service to customers feedback, or customer requests for items not yet part of company product range. Adhere to procedures and and account clearances before releasing goods. Experience in a similar technical customer-facing role.
uncompromising commitment to consistently exceed the needs of our customers and partners for a more profitable customer satisfaction
● Ad Hoc duties that form part of transactional processing
● Practice accountability life-cycle
Qualifications and Experience
● Grade 12
● Basic knowledge to details and Quality
● Servicing
● Time Management
● Collaboration
● Adaptability
● Communication skills
● Acting skills
● Time management
● Ability to "read"clients
●
have a minimum of 2 years of claims assessing experience in the Medical Aid industry.
F
rules and guidelines.
Working hours Eastern Standard Time: 9am - 8pm (15:00 - 02:00 South African Time) Working shifts, four shifts to match the hours of 9am - 8pm Eastern Standard Time Job purpose: Product Experts provide high-quality customers to ensure that the products meet their needs to minimise returns. Customer Support Answer any Transfer/relay queries to the Hearing Expert team in a timely manor. Complete assigned CRM tasks for support tasks as and when required/requested. Customer Experience Ensure customers have a positive view of hearX
and ensure timely delivery.
Coordinate with various departments to ensure timely resolution of customer issues. Prepare reports appointments for technicians based on customer needs and technician availability. Communicate with customers and minimize downtime. Requirements: Previous experience in customer service or administrative roles, proactive attitude towards addressing customer needs. Knowledge of Samsung products and technical terminology
Product and Support Expert with at least 2 years of experience in a similar role to join their team. JOB PURPOSE Customer Satisfaction Certificate Minimum applicable experience (years): • 2 years in Customer Support and Troubleshooting similar skills as listed herein) Required nature of experience: • Customer relations and relationship management calling experience (advantageous) • Contact centre experience • Telephonic sales experience and high conversion rates (advantageous) • Technical support experience • Administration and record management • Working
Product and Support Expert with at least 2 years of experience in a similar role to join their team. JOB PURPOSE Customer Satisfaction Certificate Minimum applicable experience (years): • 2 years in Customer Support and Troubleshooting similar skills as listed herein) Required nature of experience: • Customer relations and relationship management calling experience (advantageous) • Contact centre experience • Telephonic sales experience and high conversion rates (advantageous) • Technical support experience • Administration and record management • Working
and highly motivated call centre consultants are needed. Training will be provided for free. Minimum requirements: communication skills and be task orientated. 1 Year experience an advantage The post Call center consultants