Reference: PTA009903-NL-1 Please kindly take the time to read the job specification before applying. Our Contact: Michelle du Toit Provincial Coordinator Office: 081 611 2034 / 0123463603 email: michellehutech
stakeholders. Demonstrate proficiency in Microsoft Office applications to facilitate administrative tasks documentation. Skills: Proficiency in MS Word, Excel, Office, Outlook, and Internet. Strong organisational skills and writing skills. Highly competent in Microsoft Office applications. Detail-oriented with a focus on accuracy funeral cover, pension fund, medical aid, and more. Office perks: free parking, Wi-Fi, landline phone allowance
stakeholders. Demonstrate proficiency in Microsoft Office applications to facilitate administrative tasks documentation. Skills: Proficiency in MS Word, Excel, Office, Outlook, and Internet. Strong organisational skills and writing skills. Highly competent in Microsoft Office applications. Detail-oriented with a focus on accuracy funeral cover, pension fund, medical aid, and more. Office perks: free parking, Wi-Fi, landline phone allowance
satisfaction
Working hours Eastern Standard Time: 9am - 8pm (15:00 - 02:00 South African Time) Working shifts, four shifts to match the hours of 9am - 8pm Eastern Standard Time Job purpose: Product Experts provide high-quality Transfer/relay queries to the Hearing Expert team in a timely manor. Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. Liaise with Hearing Experts satisfaction. Maintain customer support KPA's at all times to ensure a high ‘customer effort score' by going
and efficiently.
customers
telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective troubleshooting
telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective troubleshooting
Transfer/relay queries to the Hearing Expert team in a timely manor. • Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. • Liaise with Hearing Experts satisfaction. • Maintain customer support KPA's at all times to ensure a high ‘customer effort score' by going