paces call centre and we assist Debt Counsellors via ticketing system. The assistance is not limited to DCs Review consumers as well as creditors. In order to assist our stakeholders, there are engagements with different 12
● Basic knowledge of Excel
● Service Qualification advantageous
● Basic bookkeeping
high pressurised environment Salary Structure: Basic Salary of R 14 000 to R 16 000 based on experience
including telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt
including telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt
month. Assist with processing orders for colleagues when absent or excessive workloads. Assist with ad-hoc
month. Assist with processing orders for colleagues when absent or excessive workloads. Assist with ad-hoc
customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails Experts ensure that prospective customer callers are assisted with the information they require/desire and process Customer Support Answer any inbound calls and assist as far as possible. Maintain a high first contact assigned CRM tasks for support calls to customers. Assist with outbound calling tasks as and when required/requested
trends, performance metrics, and customer feedback. Assist in the development and implementation of administrative
service to members and healthcare providers.
customer service to members and healthcare providers. Assist with other administrative tasks as required. Grade