rules and guidelines.
Join Our Client: Be part of a team that values innovation, quality service
telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective troubleshooting feedback, or customer requests for items not yet part of company product range. Adhere to procedures and
telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective troubleshooting feedback, or customer requests for items not yet part of company product range. Adhere to procedures and
satisfaction
Working hours Eastern Standard Time: 9am - 8pm (15:00 - 02:00 South African Time) Working shifts, four shifts to match the hours of 9am - 8pm Eastern Standard Time Job purpose: Product Experts provide high-quality Transfer/relay queries to the Hearing Expert team in a timely manor. Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. Liaise with Hearing Experts satisfaction. Maintain customer support KPA's at all times to ensure a high ‘customer effort score' by going
Mobilização de Recursos Internos O candidato, como parte da Equipa de Gestão Executiva do ATAF, terá de gerir
Mobilização de Recursos Internos O candidato, como parte da Equipa de Gestão Executiva do ATAF, terá de gerir
and efficiently.
customers
essential
- Strong attention to quality control and time management
- Effective persuasion and negotiation