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Call Centre Agent,uti Jobs in Randburg, Gauteng

Jobs 1-4 of 4

Vodacom Postpaid : Call Centre Consultants

Randburg  Negotiable

style="text-align:center">Vodacom Postpaid Call Centre Consultant

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Sassa - Team Coach

Randburg  Negotiable

Contact Centre Team Coach

Based expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered and managing a team of +- 20 agents

  • Coaching and developing agents through continuous one-on-one motivate agents through different forms
  • Quality management/improvement through call evaluations evaluations for each agent weekly
  • Ensure that all agents meet agent adherence and reach service levels

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    • M-kopa Team Coach

    Randburg  Negotiable

    expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered and managing a team of +- 18 agents

  • Coaching and developing agents through continuous one-on-one motivate agents through different forms
  • Quality management/improvement through call evaluations evaluations for each agent weekly
  • Ensure that all agents meet agent adherence and reach service levels for agents and review agent performance according to KPI’s in conjunction with Contact Centre Manager

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    • M-kopa - Quality Analyst

    Randburg  Negotiable

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    • Validate information captured by the Agents are correct.
    • Validate sales are compliant languages

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