M-KOPA Customer Service - Team Coach
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The position of the Team Coach is to voice/messaging/email customer services team and to maintain quality of service delivered in conjunction conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the the Contact Centre to ensure that Customer Experience is delivered all the time.
Main Responsibilities limited to:
style="text-align:center">Contact Centre Team Coach
Based position of the Team Coach is to lead an inbound voice/messaging customer services team and to maintain maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that the the Customer Experience is delivered all the time.
Main Responsibilities will include but
BETWEEN THE AGES OF 18 TO 29 to join our dyamic team of Call Centre Agents. This is a full-time on-site responsible for providing excellent customer service, ensuring customer satisfaction, and offering timely ability to handle customer inquiries and complaints efficiently. Customer Service Representatives with strong Customer Satisfaction skills Excellent Interpersonal Skills and ability to handle customer inquiries inquiries and complaints Customer Support experience Computer Literacy and proficiency in relevant software
We are looking for an enthusiastic Customer Service Ambassador to be the face of our company and promote promote our products and services in our Randburg store. Post about our products/services online (e.g. social potential customers Thoroughly understand our products and services to inform potential customers Use word-of-mouth friends Assist in organizing marketing events Track customers' preferences and suggest advertising and positioning the Marketing and Product departments regarding customers' requests Able to effectively handle complaints
Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas all required information were disclosed
looking for individuals passionate about marketing, customer support, and growth.
We seek individuals unlock their full potential in rendering their services to our clients' needs. The shortlisted candidates
and offer customer support. The goal, overall, is to build both the engagement rate and customer loyalty