M-KOPA Customer Service - Team Coach
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The position of the Team Coach voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
PROFESSIONAL AND
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
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be responsible for providing excellent customer service, ensuring customer satisfaction, and offering timely inquiries and complaints efficiently. Customer Service Representatives with strong Customer Satisfaction abilities Experience in a call center or customer service role is a plus
achieved and maintained. Tracker requires the services of Retention consultant in the Retention department Department are handled efficiently and in line with service level agreements and standards. Action e-mail requests received Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker specific experience
achieved and maintained. Tracker requires the services of Retention consultant in the Retention department Department are handled efficiently and in line with service level agreements and standards. Action e-mail requests received Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker specific experience
s driven with a focus on quality and customer service;
unlock their full potential in rendering their services to our clients' needs. The shortlisted candidates